Ruichi Hardware is a one-stop hardware accessory supplier specializing in the production and sales of building hardware products. With 20 years of factory production experience and 10 years of online service experience, we provide one-stop OEM/ODM services covering product design, mold manufacturing, material sorting, production line processing, packaging, quality inspection, and door-to-door delivery.

Our products are sold to more than 30 countries worldwide. We have registered our own trademarks in China, the United States, Australia, and other major sales countries, striving to achieve global brand building. We have obtained the international ISO9001 Quality Management System Certification and strictly control product quality in accordance with this system, including SGS testing and certification for raw materials, product surface testing, precision tooling testing, and product fatigue testing, to ensure that every product meets high-quality standards.

We provide comprehensive after-sales service and take responsibility for every product we produce and sell. Once we receive your after-sales feedback, we will initiate the after-sales handling process for you within 24 hours.

After-sales Handling Procedures:

• Upon receiving your after-sales feedback, we will reply to your email and initiate the after-sales service process within 24 hours.
• The customer service department will first contact you to confirm the specific after-sales issues or the quantity of defective products. When the customer service department sends you the first email, the sales department will simultaneously send you a separate email, explaining the company’s complete after-sales handling process in detail.
• We also provide a video verification process as a confirmation method, which includes two steps: Step 1 – Confirm the cause of the problem; Step 2 – Conduct random sampling of products, verify and confirm the quantity of defective products, and record the entire process with screen recording.
• Collate details of product after-sales issues: This includes collecting supporting materials such as pictures, videos, and the quantity of defective products, as well as the specific issues listed in your original email. Meanwhile, we will organize a meeting with the General Manager and the Head of the Procurement Department to conduct in-depth discussions on relevant issues.
• We will immediately enter the negotiation stage of the after-sales solution with you. After the after-sales solution is mutually agreed upon and fully implemented, we will sort out all after-sales handling records into official documents and file them for future reference.